Yes. DineLine connects to your existing phone number and takes phone orders and enquiries.

No change to your market materials.

Yes.

DineLine can handle any number of simultaneous callers at the same time, even if you only have 1 phone line.

With DineLine, your phone is always answered, orders always taken - no matter how many custoemrs are calling at the same time.

Yes — DineLine gives you full control over how and when orders are accepted.

If your kitchen is running behind or you're overwhelmed with customers, you can:

• Set a custom wait time Let DineLine know how long orders will take, and it will inform callers automatically before they place an order. This helps manage customer expectations and reduce pressure on your team.

• Pause new orders anytime You can temporarily stop DineLine from taking new orders if your team needs to catch up. During a pause, DineLine will still answer calls but let customers know you’re not currently accepting new orders.

You can update your wait time or pause the system in real time — right from your DineLine dashboard or control panel. No need to call support or make any manual phone changes.

This flexibility helps you stay in control, even during rushes.

Yes.

Sometimes a customer needs to speak with a real person — and DineLine makes that easy.

If the caller asks to speak to a manager, has a question DineLine can’t answer, or wants human assistance, the system will attempt to transfer the call to a real person at your restaurant.

Yes, you can edit DineLine settings to change how it:

1. Answers your phone

2. Greetings you Customers

3. Upsells

4. Promotes "Menu Deals"

Yes — DineLine is built to speak your customers’ language.

Using advanced AI, DineLine can understand and respond in over 100 languages, making it easy for customers to place orders in their preferred language — whether that’s Spanish, Mandarin, Arabic, Hindi, or anything else.

Here’s what it means for your restaurant

:

• Multilingual Voice Ordering DineLine can recognise the language your customer is speaking and switch to it automatically — no setup needed on their end.

• Menu Descriptions in Any Language DineLine can clearly explain your menu, including ingredients, portion sizes, and allergy info, in the caller’s native language — using natural, fluent speech.

• Accurate Order Taking It ensures the order is clearly understood and confirmed — just as if they were speaking to a staff member in their native language.

This feature helps you serve a wider, more diverse customer base with confidence and consistency — all without needing bilingual staff.

No manual entry required, it's incredibly easy.

With DineLine, you can set up your restaurant's menu in seconds. Just:

Take a photo of your printed menu with your phone Or upload an image file (PDF, JPG, PNG — anything!)

That’s it. DineLine’s AI will:

• Read and understand your menu automatically

• Sort and categorise items into mains, sides, drinks, and more

• Identify prices, options, and extras

• Learn the entire menu expertly, including item descriptions and allergen info if listed

There’s no need to type or format anything manually — making it fast, effortless, and accurate.

Whether you’re running a busy kitchen or launching a new location, DineLine gets you up and running in minutes — not hours.

DineLine is perfect for restaurants with non-English-speaking staff.

It can answer calls and take orders fluently in English — or in any other language your customers prefer. This means you never miss an order due to a language barrier.

Best of all, it’s affordable, easy to use, and works right away — no training required.

Let DineLine handle the phone, so you and your team can focus on what you do best.

Start taking more orders today — no English required.